Order Cancellation & Return Policy

For direct communication, please call on at 16267 or email us at “[email protected]”.

Terms & Conditions to “Cancel” an order:
 
After the Customer places an order, Walton ePlaza confirms receipt of the order by providing the order number. The Customer shall receive an email, which confirms the online purchase and includes the information on the goods, quantity, price and number of the order. The order placed by the Customer will be deemed accepted only after its confirmation by Walton ePlaza. For specific orders, Walton ePlaza reserves the right to request additional information from the Customer. In this case, the Customer will be informed via email for the documents that he should send in order to obtain the final confirmation of his order. Walton ePlaza reserves the right to cancel an order in the event the Customer does not send the required documents or information, or in the event these documents are considered inappropriate

1. Customers can cancel his/her COD (Cash on Delivery) order by making a call to our Helpline number (16267) or email “[email protected]” within 24 (twenty-four) hours from the order placed time.

• The order will be counted as canceled and also there will be no cancellation charge required, if the product delivery process is in pending status.
• If the order status updated to “Delivery processing” mode or delivery reached on his/her doorstep than to cancel the order, customer has to pay the cancellation charge. As a cancellation charge customer have to pay BDT100 as order cancellation charge along with the delivery charge for the non-portable product.

1. To cancel an online paid order, customer have to fill up some required fields in our Walton eplaza online page where the “Refund” button will be visible or customer have to make a call to our customer care (16267) or email “[email protected]” within 24 (twenty-four) hours after placing the order.

• If the order status updated in “Delivery processing” mode or customer failed the time limit (within 24 hour), then the “Refund” option will be disappeared and the customer will not be able to cancel the order.

1. In all cases of payment method, after receiving the ordered product there will be no “Order Cancellation” or “Return” or “Refund” will be applicable. Customer can avail only warranty for the specific products, no other claim will be entertained by Walton e plaza. As per warranty terms, problem will be taken care of.

 
 
 
Terms & Conditions to “return or exchange” ordered products:

The ordered product will be considered eligible for return or exchange if it fulfills one or more conditions of the following conditions-

1.  If the ordered product reaches to the customer in the affected / spoiled / deformed / incomplete condition.
2.  The customer cannot receive all parts of the ordered product at the time of the sale of the goods ordered.
3.  If the ordered product not identical to the desired product of the customer.
4.  If the ordered product does not reach the customer within the stipulated time.

 
If customer want to exchange or return the ordered product, then certain conditions need to fulfilled-

• For return/exchange, the product must be returned to the concerned person as the same condition as it is delivered to the customer.
• All products, including price tags, user manuals, warranty cards, and other accessories must be kept intact with the product.
• The sold product must be returned to the original packaging or box of the manufacturer.
• In order to return electronic products, all personal information (photos / videos / messages) should be removed / reset if are there any external transmissions (password/screen lock etc).
• If any breach of conditions is violated, then the Walton ePlaza authority reserves all the right to cancel the refund/exchange service against that specific goods.

 
Reasons for non-acceptance of product return:

1.  If the product not returned in a condition as it was delivered.
2.  If the product physically damaged or not all of the parts were available.
3.  If the product got damaged because of any of the reason which is restricted in the warranty terms & conditions.

Refund Policy:

1.  To refund online/mobile wallet payments, it will take 10 to 15 working days as per the bank or payment gateway partner policy.
2.  Refund charges will be applicable and will be deducted as per the policy and gateway charges.
3.  For mobile wallet refund there will be no extra charges will be provided by ePlaza.
4.  Refund charges will be not applicable if the ordered product not delivered on time or Walton ePlaza failed to complete the delivery or any of the reason, because of Walton ePlaza.

 
Further query; please call on at 16267 or 09612316267, (7 A.M - 11 P.M), or email us at [email protected].